Refund Policy
Return & Exchange Policy
We want you to love what you ordered from Latitude Sports Memorabilia. If something isn’t right, we’ll do our best to make it right.
Returns & Exchanges
You may return eligible items within 30 days of purchase. To be accepted, items must be:
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Unused and in original condition
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In the original packaging
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Accompanied by a receipt or proof of purchase
📦 Return Address:
Latitude Sports Memorabilia
2154 E. Commons Avenue, Unit #312
Centennial, CO 80122
Located at: The Streets at SouthGlenn
Please do not send items back to the manufacturer.
Non-Returnable Items
We are unable to accept returns for:
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Gift cards
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Digital/downloadable products
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Opened media (CDs, DVDs, vinyl, etc.)
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Health, hygiene, or personal care items
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Custom or personalized memorabilia
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Items returned after 30 days
Refunds
Once we receive and inspect your return, we’ll notify you via email about your refund status. If approved, your refund will be processed back to your original payment method within a few business days.
Need help with a missing refund?
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Double-check your bank or credit card account
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Contact your bank or credit card provider for posting timelines
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Still no refund? Email us at bfein@latitudesm.com
Sale Items
Only full-priced items are eligible for refunds. Sale and discounted items are final sale and cannot be refunded.
Damaged or Defective Items
If your item arrives damaged or defective, we’re happy to help. Please contact us at bfein@latitudesm.com within 7 days of delivery, and we’ll guide you through the exchange process.
Gifts
If you received the item as a gift and it was shipped directly to you, you may receive store credit for the return value. If the gift was sent to the gift giver first, we’ll refund the original purchaser.
Shipping Your Return
To return your product, please ship it to:
Latitude Sports Memorabilia
2154 E. Commons Avenue, Unit #312
Centennial, CO 80122
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). Original shipping charges are non-refundable.
We recommend using a trackable shipping service or shipping insurance for items over $75. We are not responsible for lost or damaged returns.
Questions?
We're here to help.
📧 Email: bfein@latitudesm.com
📞 Phone: 303.993.4580
Want to bring an athlete in for an appearance?
Have you thought about bringing in a former or current player for a meet and greet or motivational speech and are wondering how to go about this?
LSM has been working with top athletes in the Denver and national market for the last 30 years. We have facilitated both public and private appearances for companies with stars of the game such as Peter Forsberg, John Elway, Ed McCaffrey, Todd Helton, Milan Hejduk, Nikola Jokic, and many more.
LSM will coordinate the entire process of hiring an athlete. We simply ask for a budget you are willing to spend and then can compile a list of available players.
Key things to look for when considering an athlete appearance:
Appearance fees can vary depending on each player and can range from a few thousand dollars to well over six figures. Therefore, the budget you have set will be one of the main considerations in the process. Retired players are generally more affordable than current players. LSM will negotiate the best fee possible for you.
Athletes can engage in a variety of tasks at an event. Typically, players will sign autographs, pose for photos, participate in question and answer sessions, give speeches, and more. LSM will gather information about your event and its objectives and can recommend an athlete to suit your needs.
Call or Email Bob Fein at LSM to learn more about bringing a player to your next event.
303-993-4580
bfein@latitudesm.com
